About Us and This Policy
Who we are and how to contact us
This Privacy Policy explains what information we collect about you, including personal information (PI), why we collect it, how we use it, who we share it with, where it is processed and how it is processed, as well as your associated options and legal rights.
Scope of this Policy
Idêntico Prestígio, Lda is established in mainland Portugal. The company controls the information collected when you interact with it through its websites, products, services or other online activities (the ‘Services’), and is responsible for data processing.
Information we collect or receive
The data we collect about you
We collect and receive information from and about you through various means, as described below.
Information you provide to us
We collect the information that you provide to us directly, either by entering it on our website or by including it in an email that you send to us.
This type of collection often occurs through our commercial support processes.
Registration or account creation processes on our website, where we ask you to provide information such as contact details (e.g. name, email address, postal address and phone number), account administration details (e.g. username, password and security questions), billing information (e.g. credit card or other payment details and billing address), date of birth and profile information (e.g. profile picture, languages and interests).
Purchase processes: we may ask you for additional billing information to process your payment.
Technical and customer support processes, where we may ask you to provide contact information and details relating to your enquiry.
We may also ask you to provide us with information such as your name and email address if you participate in market research surveys, other surveys, contests, promotions or events, or if you agree to receive marketing information from us.
We also collect information that you provide when entering it into certain features of the Service. For example, when you use features such as voice or text messaging, blogs, surveys, user-generated content, activity streams or social networks, we will collect any information you enter into the feature.
Please ensure that any personal data you provide is accurate and current. We will send any important information relating to your account to the contact details you provide, including security and privacy notices. You can review and update some of the information you have provided to us at any time through Account Management.
Automatic collection of information
We may also automatically or passively collect information about your use of our services. See the subsections below for a list of the categories and sources of such information.
Systems and other devices
The information we collect from devices may include:
Device identifiers, such as your mobile device ID or cookie ID;
Network identifiers, such as your IP address and MAC address;
Account authentication tokens that prevent you from having to log into the system repeatedly.
Content and adverts downloaded to your device for the online services you access;
Your current and recent locations.
Information about how you use the software installed on your device, including information about offline software use, such as the date and time of use, the content you search for, share or download, the services you access and how long you use them for, and how often you use chat and other communication applications.
Information about software errors, loading times, and whether you have the ‘Report system software errors automatically’ setting activated.
Websites, marketing and advertising
Whenever you visit our websites, interact with our marketing communications or use our services, we may automatically record your web activity through cookies (small text files placed on your device), web beacons, tracking pixels, browser configuration details (e.g. browser type, installed plugins and fonts), embedded scripts (temporary programming code) and website personalisation settings.
Information we receive from third parties
We may receive information, including the following, from third parties and combine it with information that we have already collected directly from you. We will treat this information in accordance with this Privacy Policy.
This information may come from anti-fraud service providers, from whom we may obtain fraud risk scores, or from law enforcement or partners, from whom we may obtain IP addresses and details of suspected illegal or malicious activity.
Use of information
How we use the data we collect
This section explains how we may use the personal information (PI) that we collect about you.
We will only use your personal information (PI) for certain specified reasons and only when we have a legal basis to do so. The legal grounds we rely on depend on the nature of our relationship with you and how we interact with you. Further details of the purposes for which we process your personal information under these legal bases are set out in the ‘Information we collect or receive’, ‘Use of information’ and ‘Sharing and transfers of information’ sections. These purposes include the following:
Contract: to provide you with our products and services, and to fulfil our contractual obligations to you. For example, when you make a purchase on our website, we process your personal information (PI) to collect payment and, if applicable, deliver the contracted items or services to you.
Legitimate interests: we process your personal data to fulfil our legitimate interests or those of third parties in the conduct and management of our business and our relationship with you, as described in this Privacy Policy. For example, we rely on the legitimate interest of (a) detecting and preventing fraud, unauthorised use of our Services, and other harmful or unlawful activities, (b) improving our products and services, including by conducting business analysis and reporting related to how we use our Services and any problems you may encounter.analysis and reporting related to how you use our services and any problems you encounter.
Legal obligation: to fulfil our legal obligations under applicable law, including financial reporting requirements.
Consent: This is where you have given us permission to process your personal information (PI) for a specific purpose, including sending you marketing messages and personalised advertising. If we are processing your personal information based on your consent, you can withdraw it at any time. See the ‘Choices’ section of this Privacy Policy for more information.
We may combine information from any of the sources listed in the ‘Information we collect or receive’ section of this Privacy Policy. For example, we may process information collected from you, your visits to our website and your device history together for the purposes explained in this Privacy Policy.
Services
We may use your information to provide you with our services.
We may also personalise the services we provide to you based on the information we collect about you. For example, we may use your IP address to present content relevant to your location. To enable accessibility settings and functions for you or other users, we may also convert your voice data into text.
Development
We use the information we collect to understand, improve and strengthen our existing services and your experience of them, as well as our business operations. We also use it to develop new services. For example, we may use the information to develop and optimise user interfaces or improve the performance of our website.
Marketing and advertising
Based on the information we collect about you, we may personalise and target our marketing communications, purchase recommendations and advertisements displayed on our websites and services, as well as on third-party websites. You may notice this personalisation when visiting our websites or those of third parties (such as social networking sites), or when viewing marketing communications or purchase recommendations from us. You can control how we use the information we collect about you for personalised marketing purposes, and you can find out more about these options in the ‘Options’ section of this Privacy Policy.
Legal and compliance
We may use the information we collect for auditing, compliance and legal purposes.
Security
To help protect you and others, we may use the information we collect and receive to:
– Identify fraudulent activities and transactions.
– Prevent abuse and investigate and/or prosecute any potential threat or misuse of our services.
We may also use this information to protect your account from unauthorised access, for example by preventing access if an attempt is made to log in from a new location.
Information Sharing and Transfers
With whom and where we share data
This section explains how we may share the information we collect with third parties who provide services to us or provide applications that you use. We do not and will not accept money in exchange for sharing PI. We may share your information with the following recipients and for the following purposes.
Service providers
We share information with SIE service providers, which are persons or companies that provide services that may include the processing of PI for any of the purposes described in this Privacy Policy. Service providers are required to adhere to confidentiality and security requirements.
Partners
We may share your information with the following partners:
Financial organisations: we may share your payment details with these organisations to complete your purchase, obtain payment and perform credit and anti-fraud checks.
Other service providers, applications or websites for operational purposes, or additional purposes with your permission (for example, when you link your account with these providers to your account).
Security and anti-fraud partners, as appropriate, to support the security of our services, prevent fraud or protect IP.
We may share information with advertising and promotional partners with whom we jointly provide services or features, such as sweepstakes, contests, promotions or advertising.
We may also share information with business transfer partners in connection with the negotiation or sale of a business, portion of a business, or certain shares and/or assets; a merger, consolidation, restructuring, or other business change; or in the course of any due diligence process.
Government and authorities
We may share your information with the police, the government and other authorities if we believe it is necessary to comply with a law, regulation or legal process; to protect the safety of any person, their property or their rights; to respond to fraud, security issues and criminal activity; and to enforce safety.
Information processing and your options
Security and retention
We maintain appropriate technical and organisational security measures that comply with industry standards to help protect your information from unauthorised disclosure, access, misuse, loss or alteration. However, despite our efforts, we cannot guarantee the security of your information. Perfect security does not exist.
Therefore, you should keep your passwords and account access codes secure and not disclose them to third parties. Contact Idêntico Prestígio immediately if you become aware of any unauthorised use of your accounts or other security breaches.
We may retain information about you for as long as necessary to fulfil the purposes outlined in this Privacy Policy. In addition, we may retain your information for an additional period of time, as permitted or required to comply with legal obligations, resolve disputes and enforce agreements, among other things. Where required by applicable law, we will delete your information when it is no longer necessary or when requested to do so. Please note that even if we delete your information from active databases, it may remain on archival or backup media, as well as in other information systems.
Your choices and rights
Your choice
You may have certain options regarding how your information is collected, used, stored and shared. You can access these options via your account or device settings. Please make sure your information is up to date. Among other things, you have the following options:
Personalised content and marketing: whether we can use the information we collect about you to personalise advertising and shopping recommendations. Please note that we will always personalise your experience to some extent and that some older devices and apps may still show some commercial personalisation.
You can also choose whether we can use the information we collect to personalise emails and notifications.
Collection of limited/service data and full/additional data: whether we can collect only the limited data necessary to provide our services or whether we can collect full data to enable a richer experience.
Email messages: whether or not to send you marketing emails.
Cookie collection: You can manage cookies that are not strictly necessary for the operation of our websites. This will also affect how we recognise your visits to our websites, and how we target and personalise the advertising and commercial purchase recommendations presented on them.
Your rights
You can access, change or delete some information through your account settings. You can also exercise the rights described below by contacting us at hosy@info.pt.
Please note that we reserve the right to refuse requests if we cannot confirm your identity.
Right of access and portability: You have the right to request certain information about how we process your IP, and to receive a copy of this information.
Right to erasure: You have the right to request the erasure of the personal information we collect or retain about you. This can be done in certain circumstances. These are defined by law. If you wish to request the removal of some of your personal information, please contact us as described in the ‘Contact us’ section below. Please note that following your deletion request, the information we collect about you may still be retained for legal, accounting, business continuity (backup), anti-fraud and community purposes. You can close your account on our website by contacting us at hosy@info.pt. Following your account closure request, please note that the information we collect about you may still be retained for legal, accounting, business continuity (backup), anti-fraud and community purposes.
Right to rectification: You have the right to rectify your information and to restrict or object to the processing of your personal information in certain circumstances, as defined by law.
You have the right to object to the processing of your personal information in certain circumstances. For example, you have the right to object to the use of your personal information for direct marketing purposes.
You have the right to restrict the processing of your PI in certain circumstances.
Please note that in some cases, your choices regarding the provision, amendment or deletion of information may affect our ability to provide our services or your user experience. We may refuse requests that are not otherwise required by applicable law. You have the right not to be unlawfully discriminated against for exercising these rights.
Complaints
If you have any concerns about how we are handling your IP, please contact us first, using the details provided in the ‘Contact Us’ section of this privacy policy, so that we can try to resolve your query.
Contact
For more information about our privacy policy or how we handle your IP, please contact us using one of the following methods:
By post: Rua Tierno Galvan, 4B, 3A, 1070-274, Lisbon, Portugal.
Online: hosy@info.pt
Changes to this Policy
We may revise this Privacy Policy at any time and will update it with any changes. By continuing to access or use the Services after such changes take effect, you acknowledge and agree that your IP address will be processed in accordance with the revised Privacy Policy.
18 June 2025